Why Global Capability Centres (GCCs)?

Client Background

A prominent North American business aviation firm managing a high-traffic FBO network sought to improve the efficiency, visibility, and standardization of its ground operations and financial processes across multiple locations.

The client had recently onboarded a third-party aviation operations platform but faced hurdles in maximizing its full capabilities.

Despite investing in a digital platform to unify operations and finance, the client continued to encounter below issues:-

• Disconnected workflows across departments, third parties and stations
• Time-consuming reconciliation processes
• Inconsistent usage of system modules
• Bottlenecks in communication between ramp, operations, and finance teams

The organization required a transformation partner with proven business aviation experience, to optimize adoption and improve process integration.

Global Wave Dynamics, with deep expertise in aviation systems and ground operations, collaborated with the client to:

The team also enabled integrations with finance tools, scheduling systems, and digital infrastructure, ensuring enhanced usability without disrupting ongoing operations.

• Resistance to new systems by legacy users
• Fragmented data inputs across regional locations
• Transition risk during peak seasonal operations
• Initial underutilization of automation and reporting features

• 30% reduction in reconciliation and processing time
• Full visibility across operational and financial workflows
• Consistent usage of automation, alerts, and reporting tools
• Improved collaboration between field teams and central functions
• Increased ROI from the technology investment within six months

Client Background

A Houston-based company struggled with the high costs and needed help maintaining adequate IT support during night shifts. Operating in Houston, their IT support teams had to work during off-peak hours, making it expensive to hire and retain skilled professionals. Consistent IT support during the Houston night ensured smooth operations and minimal downtime.

• High Operational Costs: Finding IT resources for Houston night shifts proved expensive.
• Limited Availability of Skilled Professionals: More qualified IT professionals are needed to work night shifts
• Operational Gaps: The absence of IT support during the Houston nighttime led to service gaps, causing delays in addressing technical issues.

Global Wave Dynamics proposed an IT outsourcing solution to address these challenges, leveraging their ability to provide round-the-clock support.

• Process Mapping & Metric Implementation:

  Global Wave Dynamics started by analysing the existing IT processes, identifying bottlenecks, and implementing key performance metrics to monitor, track, and manage support activities efficiently.

• Follow-the-Sun Model:

  To ensure 24×7 support, Global Wave Dynamics created a “follow-the-sun” team in India to cover Houston’s night shifts. This eliminated the need for local night-time staffing while maintaining uninterrupted IT service.

• Leadership Recruitment:

  A senior IT professional was hired in India to lead the outsourcing initiative. This leader was responsible for establishing the team, onboarding talent, and setting up the training infrastructure to ensure consistent, highquality support.

• Development of Standard Operating Procedures (SOPs) and Turnaround Times (TATs):

  With undefined IT processes, Global Wave Dynamics worked closely with the client to create clear SOPs and TATs. These guidelines helped streamline processes, allowing for the tracking and comparison of performance metrics across the team.

• Time Zone Differences: Coordinating between the Houston and India-based teams posed communication and workflow synchronisation challenges, especially during the transition phase.
• Undefined IT Processes: The client’s existing IT support processes were largely undocumented, requiring the creation of new procedures from scratch.
• Building a Scalable Team: Recruiting, training, and establishing a capable team that could handle 24x7 support required meticulous planning and execution.

• Pilot Success to Full-Scale Operations: The initiative began with a pilot program involving two team members in India. This grew into a team of over ten highly skilled professionals who now provide comprehensive 24x7 IT support.
• Improved Process Monitoring: Refined SOPs and tracking metrics were introduced, enabling the company to measure employee performance, response times, and the overall effectiveness of IT support.
• Operational Excellence: The outsourced IT team has proven its value, particularly during system challenges, new IT deployments, and audit or certification processes.

• Cost Savings: The client significantly reduced operational costs by outsourcing IT support to India while maintaining service continuity.
• Improved Performance and Responsiveness: The team’s contributions during critical projects and challenges ensured smooth operations without downtime.
• Scalability and Flexibility: The client now has a scalable support structure, which enables it to handle higher volumes of IT issues without increasing local staffing needs.

Client Background

A multinational company operating in several countries faced significant challenges during financial closing, particularly with the complexity of consolidating financial reports across various jurisdictions. The process was time-consuming and costly, as finding qualified professionals with expertise in consolidation took a lot of work, especially in the U.S.

• Complex Financial Consolidation: The client’s financial closing process involved intricate consolidations across multiple countries, making it resource-intensive and time-consuming.
• High Costs and Limited Availability of Expertise: Qualified personnel with expertise in financial consolidation were expensive and difficult to find locally, adding to the burden of closing processes.

Global Wave Dynamics designed a solution to streamline the client’s financial closing process by providing expert financial outsourcing services. The focus was on reducing costs while maintaining the accuracy and speed of financial consolidations.

• Process Mapping

  The first step was to map the entire consolidation process, identifying the specific steps needed to finalize accounts for each country. This included understanding the financial regulations, accounting standards, and country-specific adjustments required for proper consolidation.

• Transition Leadership and Best Practices

  Global Wave Dynamics identified and onboarded an experienced resource to lead the transition. This leader ensured the outsourcing team could handle complex consolidations accurately and set up best practices to standardize processes across different countries.

• Best Practices for Monitoring and Reporting

  To ensure consistent results, the team developed best practices for monitoring consolidation processes and created turnaround times (TATs) for timely reporting.

• Country-Specific Adjustments: Each country had its financial regulations and adjustments, making the consolidation process subjective and challenging to standardise. Understanding and managing these differences was critical to the project's success.
• Information Consistency and Timeliness: Gathering consistent financial information from various countries promptly posed a challenge, especially when working with different accounting standards and timelines.

• Pilot to Full-Scale Team: The initiative started with a single pilot resource responsible for managing financial consolidation. As the team gained experience and refined its processes, the outsourcing team expanded to five members, handling financial consolidation for multiple countries.
• Stabilized Processes and Best Practices: The team successfully stabilized the consolidation process by implementing the best monitoring, auditing, and reporting practices. They developed standardized processes for consolidating financial data from various countries, which reduced errors and improved efficiency.
• Effective Auditing Mechanisms: One of the most significant achievements was the development of mechanisms for auditing qualitative judgments. This ensured that financial consolidations were consistent and accurate, even when they required subjective adjustments.
• Scalability and Flexibility: As the client’s operations expanded, the outsourcing team quickly scaled to meet the growing demand. The team now manages financial consolidation for multiple countries, ensuring timely and accurate financial reporting.

• Cost Efficiency: By outsourcing the financial consolidation process, the client significantly reduced operational costs while maintaining high standards of accuracy and timeliness.
• Improved Financial Closing Process: The financial closing process became more streamlined and efficient, with clear timelines and better monitoring mechanisms to ensure timely consolidations.
• Access to Skilled Talent: Global Wave Dynamics provided access to a team of skilled financial professionals, removing the need for the client to search for expensive local talent.

Client Background

A multinational company managing vendor transactions across various regions globally, was experiencing inconsistencies in foreign payments, particularly with exchange rate fluctuations and lack of process transparency.

• Unpredictable variations in USD equivalents during EUR settlements
• Discrepancies between expected and actual payout amounts
• Limited visibility into exchange rate logic applied by their financial institution/bank
• Inefficiencies caused by manual tracking and validations across payment cycles

Global Wave Dynamics partnered with the client to implement a process-focused automation and validation solution, backed by industry benchmarking and regional finance expertise.

The initiative was tailored to ensure greater accuracy, control, and accountability in foreign vendor payments.

Without disrupting existing systems, we helped refine the process by:-

• Integrating smarter data checkpoints
• Establishing comparative frameworks for cost analysis
• Automating decision triggers to reduce manual dependencies

• Identified 1.3%–1.6% cost variance due to unoptimized currency conversions
• Enabled substantial savings on high-value cross-border payments
• Significantly improved transparency and decision-making speed
• Reallocation of finance team bandwidth to more strategic tasks
• Achieved full visibility into rate benchmarking within 60 days

Client Background

A Houston-based mission advisory company found that most of their advisors’ time was spent on administrative follow-ups related to trip details and instructions. These repetitive tasks, though essential, diverted attention from more strategic responsibilities. The client sought a solution to reduce the burden on their mission advisors and improve overall operational efficiency.

• Excessive Time Spent on Follow-ups: Mission advisors should have spent less time on backend administrative tasks, such as following up on trip details and instructions, limiting their ability to focus on high-value advisory work.
• Resource Allocation Issues: While these tasks were important, they didn’t necessarily require the expertise of mission advisors and could be easily handled by a different, dedicated team.

The organization required a transformation partner with proven business aviation experience, to optimize adoption and improve process integration.

Global Wave Dynamics proposed an outsourcing solution that would offload these repetitive follow-up tasks to a dedicated team, allowing mission advisors to concentrate on more critical activities.

• Process Carving and Mapping:

  Global Wave Dynamics worked closely with the client to identify and segment the various backend processes related to follow-ups. By carving out these tasks, they could clearly define what could be outsourced and managed by a separate operations team.

• Action List Creation & Monitoring Mechanisms:

  A clear and structured action list was created for each task, detailing steps for follow-up and assigning responsibility. Monitoring mechanisms were also set up to track progress and ensure task completion without errors or delays.

• Task Prioritization:

  Not all tasks were equally urgent. Global Wave Dynamics established a task prioritisation framework, ensuring that the most urgent and time-sensitive activities received immediate attention. This allowed the outsourcing team to manage the workflow effectively and ensure that high-priority tasks were completed on time.

• Urgent Tasks in Chronological Order: While many tasks were initially sorted chronologically, urgent issues frequently arose, requiring the team to shift priorities quickly. Balancing routine tasks with urgent ones required robust task management systems and flexibility.
• Communication Between India and Houston: As the outsourced operations team was based in India, there were challenges in ensuring clear and timely communication with the Houston-based client. Time zone differences also posed obstacles to quick response times for urgent issues.

• Pilot Success and Full-Scale Expansion: The outsourcing initiative started with a small pilot team of five individuals handling specific backend action lists. Over time, this expanded to a team of more than 35 professionals, working around the clock (24x7) to manage various operational tasks, including high-stakes processes like obtaining permits.
• Effective Monitoring and Escalation Systems: Monitoring mechanisms were set up to ensure continuous oversight. A designated supervisor was always available to make quick judgment calls and manage escalations, ensuring smooth workflow management even during unexpected challenges.

• Increased Focus for Mission Advisors: By offloading repetitive administrative tasks to the outsourced team, mission advisors were able to refocus on their core responsibilities, leading to better client outcomes and more strategic input.
• Scalability and Operational Continuity: The operations team grew from an initial 5-member pilot to over 35 team members, offering the flexibility to handle increasing workloads and maintain operational continuity around the clock.
• Cost and Time Efficiency: Outsourcing these tasks resulted in significant cost savings for the client while reducing the time mission advisors spent on non-strategic activities.

A leading aviation services provider managing a large vendor network across multiple regions faced growing challenges maintaining accurate, compliant, and up-to-date vendor data. Manual processes, outdated spreadsheets, legacy and disconnected systems created inefficiencies, fragmented records, duplication, and audit risks.

Over time, several issues became critical:

• Inconsistent Vendor Records: Data existed across multiple systems, causing duplication and inaccuracies.
• Limited Verification Controls: No structured process to authenticate vendors or flag outdated profiles.
• Compliance Risks: Expired licenses and certifications were not tracked systematically.
• Communication Delays: Outdated contact details and manual coordination slowed responses.
• Inefficient Onboarding: Manual processes increased turnaround times and created data gaps.

These inefficiencies reduced transparency, impacted compliance readiness, and limited the organization’s ability to make timely, data-driven procurement decisions.

Global Wave Dynamics designed and deployed a next-generation Vendor Management System (VMS) integrated with a secure vendor collaboration portal to streamline the vendor lifecycle from onboarding to compliance.

Key Actions Implemented

• Centralized Repository: Unified vendor data into a single, structured system accessible company-wide. Automated Verification & Onboarding: Ensured only authentic vendors are onboarded through embedded validation workflows.
• Smart Compliance Alerts: Proactive notifications for renewals, document expiries, and mandatory updates. Self-Service Portal: Empowered vendors to manage and update their information, pricing, and certifications.
• Real-Time Synchronization: Achieved seamless updates between internal systems and vendor submissions.

The new system established a single source of truth for all vendor information — enhancing visibility, governance, and collaboration.

Transitioning from legacy systems to a modern digital platform involved addressing key operational and technical challenges:

• Data Cleansing & Standardization: Removal of outdated, duplicate, and inconsistent vendor records.
• Field Mapping & System Integration: Aligning legacy fields and ensuring smooth interoperability with finance and operations systems.
• Change Management: Driving adoption among internal teams and vendors through phased rollout and training.

Despite these challenges, Global Wave Dynamics ensured a seamless implementation with minimal disruption to ongoing operations.

The new Vendor Management System redefined vendor operations, transforming a fragmented, manual process into a streamlined digital framework.

• Accelerated onboarding cycles
• Significant drop in compliance-related risks
• Improved transparency and audit readiness
• Scalable foundation for future process automation

Leveraging its expertise in IT modernization, finance transformation, and back-office optimization, Global Wave Dynamics delivered a solution tailored to the aviation and logistics ecosystem, combining technology, governance, and process efficiency. As a result, a future-ready Vendor Management System that strengthens data reliability, vendor authenticity, and operational control, enabling smarter, faster, and safer business decisions was developed and implemented.